The Dermatology Specialists - Upper East Side

The Dermatology Specialists - Upper East Side Customer Review Feedback Got an appointment same day, treated promptly, accepted insurance! Also offered seltzer water. Had an amazing experience. Dr. Dicicco and his team are amazing. Doctor is so kind and easy to talk to. He was helpful and knowledgable. Clean, quick, and right to the point. Loved it. Would highly recommend. First time there. Entire staff was so nice. Highly recommend. Dr. DiCicco is THE BEST! He is always so caring and gives great advice for acne. No other dermatologist has given me such great products and advice (and I have been to many). Landon was fantastic! Super knowledgeable, friendly, and helpful. I feel like this is definitely someone you can trust. I would STRONGLY not recommend this practice. I booked an appointment with them for a rash on my arm, and after I saw them, they called me and told me I had a bill of $90 because they believed it was “acne” that I had asked them to address. I am so shocked and disappointed that I am being charged more money. I am taking my business elsewhere. The Dermatology Specialists are truly terrible. I wish I could give less than 1 star. Since my appointment THREE weeks ago, I have experienced hurdle after hurdle - seeking care should not be this difficult. To start, they let you look through their providers and select one for your appointment - great! I selected Landon Henriksen, but it doesn't really matter who you select because they will switch your provider without warning or asking (look at other reviews that describe the same thing happening to them). I ended up seeing Charlotte Freytag, and she was fine, but ultimately not who I booked the appointment with. Moreover, I was prescribed something during my appointment, and I was told that I would receive a text shortly with the prescription and have the option of choosing a pick-up pharmacy. This was on 5/10. I never received the text, and over the course of TWO WEEKS I called repeatedly, emailed, and even showed up in person (where the gentleman at the front desk told me my script never went through and he had to re-request it, and then rudely told me it would be 30-60 mins before I would get the text and that I should not wait). I never received it that day, and only eventually got it two weeks after my appointment after yet another call. When I clicked on the link, it was my prescription and some other random ointment that had absolutely nothing to do with my issue - not even sure how that can happen but clearly the office is completely disorganized and mismanaged. They make you provide credit card information in case you have an outstanding charge / do not pay it in a timely manner. I received my bill at 7:32pm and was told that card would be charged the following day! I had no time to call and ask for a breakdown of cost since it was a lot higher than I anticipated ($180 for a general visit with insurance). I wanted to use my HSA card and did not even have the option to do so.