Apex Dermatology Denver

My 88 year old father went there for the first time. When we filled out his paperwork we listed his pharmacy and when he was there he told them his pharmacy. Despite that, they sent it to another pharmacy stating that it was a compound and only Summit pharmacy could fill it. I found this out when Summit pharmacy called me 5 days after his visit because they did not have his insurance information or payment method. I called Apex starting on a Monday morning and spoke with June who said she would take care of it. It wasn't taken care of. Then I called and spoke with Amanda who said she would take care of it, and it wasn't. Finally Kenya took care of it. It took from calling on Monday until Friday to get it taken care of. My father went without the medication for 12 days because of incompetence. The cream was not a compound cream, my fathers pharmacy was able to easily fill it. I can only assume that Apex has an arrangement with Summit pharmacy as to why they lie and ignore patient requests for prescriptions to go to another pharmacy. On another note, if you actually get a live person on the phone when you call Apex in under 15 minutes - play lottery.